MENTOR MONDAY: Creating a Zappos Culture

June 28, 2010 by  
Filed under Uncategorized

Zappos, the highly successful online retailer, is celebrating its 10th year anniversary. In June, Sylva Leduc and Robert Rican went on a private tour of the Zappos headquarters in Henderson, Nevada.  Listen in as Sylva talks about their tour of this amazing company.


This podcast is 35 minutes long.


Zappos is built on 10 core values:

  1. Deliver WOW through Service
  2. Embrace and Drive Change
  3. Create Fun and A Little Weirdness
  4. Be Adventurous, Creative, and Open-Minded
  5. Pursue Growth and Learning
  6. Build Open and Honest Relationships With Communication
  7. Build a Positive Team and Family Spirit
  8. Do More With Less
  9. Be Passionate and Determined
  10. Be Humble

At Sage Leaders, we focus on employee retention and leadership development. One way to increase employee retention is to make sure you have the right employees in the first place.   At Zappos, they pay people to quit.  That’s right!  At the end of the first four weeks of training, they will pay a new employee $2,000 to quit. That strategy has been remarkably successful in weeding out the people who do not fit the culture.  As a result, their employee retention rates are very high.

During the live call for Mentor Monday, someone asked what Zappos does with all of their returns. We asked the same question during the tour!  We are pleased to let you know that they have a sister site called which offers significantly discounted items.

Take the Zappos Tour Yourself

Next time you are in Las Vegas, be sure to set aside some time to go on a Zappos tour. Their corporate headquarters is in Henderson, less than 30 minutes away from the Las Vegas Strip.  Register for a tour at  Zappos Insights.

Can’t wait til then? Want to know more now?  Watch this video:

In November 2009, Zappos was acquired by Amazon.  Read the Inc Magazine article in which Tony Hsieh discussed why he sold the company to Amazon and how he plans to ensure the Zappos culture remains intact. We’ll be watching over the next few years to see how Zappos and Amazon evolve.

What are your thoughts about creating a culture where people come first?


PS: Did you enjoy this podcast? You are invited to join us for our live Mentor Monday calls,
click here to learn more.